Challenge

While PT successfully uses SAP Business One (B1) for day-to-day operations, the software lacks many client-facing components needed for their industry-specific needs. As PT continued to scale, it became clear that the existing system was not sufficient to meet the demands of its evolving business model.

The challenge was to develop a fully automated solution that could handle PT's unique workflows, both internally and externally, while integrating seamlessly with SAP B1.

Solutions

We collaborated with PT to design and implement a suite of custom solutions that would automate their internal operations and enhance their customer-facing systems. The project focused on two key areas:

1. Internal Workflow Automation: To optimize PT’s internal processes, we created several bespoke tools that streamlined day-to-day operations. These tools fully automated key workflows, reducing manual tasks and increasing operational efficiency. The system was designed to adapt as PT’s business evolved, ensuring long-term scalability and flexibility.

   
   

2. Client-Facing Systems: We developed a range of client-facing solutions, including PT’s flagship webshop. This platform not only allows customers to browse and purchase air conditioning units easily but also provides additional features like personalized recommendations, real-time product availability, and seamless checkout processes. The webshop integrates with internal tools, ensuring that customers receive the most up-to-date information and efficient service.
   
   

Key Features

1. Custom Workflow: Automation: Tailored internal tools that automate complex business processes, improving productivity and reducing manual work.

2. Flagship Webshop: A user-friendly online platform that enables clients to browse, compare, and purchase products with ease.

3. Seamless Integration: All solutions were integrated with SAP B1, ensuring a smooth flow of data and operational efficiency without disrupting existing processes.

4. Scalability: Our solutions were designed to grow with PT’s expanding business model, ensuring long-term adaptability and future-proofing their operations.

5. Real-Time Data: Customers can access real-time product availability, pricing, and shipping details, enhancing the overall shopping experience.

   
   

Impact

The implementation of fully automated workflows and client-facing systems has significantly improved PT’s operational efficiency and customer satisfaction. By automating internal processes, PT was able to reduce manual labor, increase accuracy, and scale its operations without relying heavily on SAP B1.

The custom-built webshop has empowered PT to deliver a seamless online experience for its customers, driving sales and enhancing client relationships. PT’s ability to adapt its business model through digital transformation has positioned the company for continued growth in a competitive industry.